PRIVACY POLICY
Privacy is one of Thermofin’s priority. We understand that your personal information is valuable, and we’re committed to protecting it. We employ advanced security measures to safeguard your data from unauthorized access, ensuring it remains confidential. We never share your information with third parties without your explicit consent. Your trust in us is essential, and we’re dedicated to maintaining that trust by upholding the highest standards of data privacy and security.
This page is intended to inform you of our policies regarding the collection, usage, management and disclosure of personal information provided. This privacy policy applies to the entire site and to all products and services we offer.
Privacy and Confidentiality Policy
Last Updated: 2026-09-01
At Thermofin, we are committed to protecting the privacy and security of the personal and business information we handle. This Privacy Policy explains how we collect, use, and protect information in compliance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
- Information Collected on Our Website
Our website is designed strictly for informational purposes to showcase our heat exchangers and manufacturing capabilities.
- No Transactions: We do not process transactions, sales, or collect credit card information through our website.
- No Active Data Collection: We do not require you to create an account, and we do not actively collect or store personal information through website forms.
- Cookies: Our website may use standard analytics tools or cookies strictly to monitor website performance and traffic.
- Information Collected in Our Business Operations
To conduct our B2B operations, we collect limited information necessary for manufacturing, shipping, and accounting. This information is gathered directly from you via email or phone:
- For Clients: We collect business contact information (names, professional email addresses, job titles, and phone numbers) and physical shipping addresses required to deliver our products.
- For Suppliers and Partners: We collect business contact information, shipping addresses, and banking information strictly for the purpose of executing direct wire transfer payments. We do not process or store credit card information.
Note: Under Quebec law, business contact information (a person’s name, title, and professional contact details used for work purposes) is generally exempt from the standard consent requirements.
- How We Use Your Information
We use the information we collect exclusively to:
- Fulfill B2B contracts, purchase orders, and deliver products.
- Process accounts payable and accounts receivable.
- Communicate important operational updates via our internal ERP system.
- Comply with legal, accounting, and tax obligations.
- How We Protect Your Information
The information we manage is stored securely within our restricted accounting systems, ERP, and enterprise IT infrastructure. We implement industry-standard network security, firewalls, and strict internal access controls. Access to banking information and shipping details is restricted exclusively to authorized personnel (such as our accounting, shipping, and IT administration teams) who require it to perform their duties.
- Data Retention
We retain client and supplier information only for as long as necessary to maintain our business relationships, honor warranties, and comply with Canadian and Quebec tax and corporate record-keeping laws.
- Your Rights Regarding Your Information
Under Law 25, you have the right to:
- Request access to the personal information we hold about you.
- Request corrections if your information is inaccurate, incomplete, or outdated.
- Withdraw consent for the use of your information (subject to legal or contractual restrictions).
- Contact Our Privacy Officer
To exercise your rights, ask questions about our data practices, or submit a complaint, please contact our Person in charge of the protection of personal information :
Name/Title: Jonathan Perron, IT Manager
Email: privacy@thermofin.net
Phone: 450-444-4405
Mailing Address: 47 Marie-Victorin Blvd., Candiac, Quebec, Canada, J5R 1B6